Frequently Asked Questions

Everything you need to know about your Dr. Pen skincare journey.

Are your Dr. Pen devices authentic?

Yes, all our devices are 100% authentic. Each box comes with a unique verification QR code that can be scanned on the official manufacturer website to confirm authenticity.

How long does shipping take?

Orders are typically processed within 24 hours. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the device in its original, unopened packaging for a full refund.

Do the devices come with a warranty?

Every Dr. Pen device purchased through our store includes a 12-month manufacturer warranty covering any technical defects or functional issues.

Which needle cartridges should I use?

The choice of cartridge depends on your skin goals. 12-pin and 16-pin cartridges are ideal for scarring and deep wrinkles, while 36-pin and Nano-needles are better for skin brightening and product absorption.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.