Returns & Exchanges
At Dr. Pen, we want you to be completely satisfied with your professional skincare tools, which is why we offer a 30-day return policy for unused and unopened products. If your device is defective or you have changed your mind, our team is here to ensure a smooth and efficient resolution.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the item in its original professional packaging, ensuring all cartridges, cables, and manuals are included to qualify for a full refund.
Ship the Item
Attach the provided return label or ship the package to our designated warehouse address using a trackable shipping service.
Quality Inspection & Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing